Privacy policy

Privacy Policy

This Privacy Policy explains how UAB Extraction House Europe collects, uses and protects your personal data when you visit vanillascientific.lt, contact us or purchase our products.

1. Data Controller

UAB Extraction House Europe
Company code: 306823342
VAT number: LT100017011112
Contact address: Mokslininkų g. 2, LT-08412 Vilnius, Lithuania
Email: info@vanillascientific.com
Tel. +370 601 94381

2. Personal Data We Collect

We may collect the following personal data:

  • your name and surname;
  • email address and telephone number;
  • shipping and billing information;
  • order and payment information;
  • information you provide when contacting us;
  • technical data such as your IP address, browser and device information;
  • cookie and website usage data.

3. How We Use Your Data

We use your personal data to:

  • process, fulfil and deliver orders;
  • administer payments;
  • provide customer support and respond to enquiries;
  • comply with legal and accounting obligations;
  • operate, secure and improve our website;
  • send newsletters and marketing communications where you have provided consent.

We process personal data where necessary to perform a contract with you, comply with legal obligations, pursue our legitimate interests, or based on your consent where required.

4. Sharing Your Data

Your personal data may be shared with service providers necessary for operating our business, including:

  • Shopify, which provides our e-commerce platform;
  • payment service providers;
  • shipping and courier companies;
  • IT, website maintenance, analytics and marketing service providers;
  • public authorities where required by law.

Where personal data is transferred outside the European Economic Area, appropriate safeguards required by applicable data protection laws are used.

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected or as required by applicable law.

Data contained in accounting documents is retained for the period required by law. Personal data used for marketing purposes is processed until consent is withdrawn or the data is no longer required.

6. Cookies

Our website uses cookies necessary for the operation of the website and, where you have provided consent, cookies for analytics or marketing purposes.

More information is available in our Cookie Policy.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you may have the right to:

  • access your personal data;
  • request correction of inaccurate data;
  • request deletion of your data in certain circumstances;
  • restrict the processing of your data;
  • object to the processing of your data;
  • receive and transfer your personal data;
  • withdraw your consent at any time where processing is based on consent.

To exercise your rights, please contact us at info@vanillascientific.com.

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the State Data Protection Inspectorate of Lithuania (VDAI).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website or applicable laws.

The current version of this Privacy Policy will always be available on this website.